T&C

Booking Process & Event Information

Submitting a booking request does not guarantee availability. Once your booking request has been submitted, our team will review the details and check performer availability. We will then contact you via email to confirm whether we are able to accommodate your request.

If availability is confirmed, you will receive an email with a deposit payment link. Your booking is not confirmed until the required deposit has been received. Dates and performers cannot be held without a deposit.

A few days prior to your event, you will receive a check-in email containing all event details, including your performer, arrival time, remaining balance (if applicable), and any important information regarding your booking. Please review this email carefully and notify us immediately if any details need to be updated.

To help protect the privacy of our performers, we do not provide their personal contact information and performers do not make pre-event phone calls. Should any communication be necessary on the day of your event, your performer will have access to the contact information provided on your booking and may contact you directly.

Performers will enter at their scheduled booking start time. For example, if your party is booked for 12:00 PM, the performer will make their entrance at approximately 12:00 PM. We kindly ask that clients allow for a grace period of up to five minutes in the event of unforeseen traffic, parking, or venue access delays.

Please note that performers do not arrive 15 minutes early or prior to their scheduled booking time. If you would like your performer present earlier, additional time must be added to your booking in advance.

Cancellation & Rescheduling Policy

Our cancellation and rescheduling policy is designed to be as flexible as possible while allowing us to fairly compensate our performers and reserve your event date and time.

Please note that all deposits are non-refundable, as they are used to secure your event date and reserve your chosen performer(s).

• Cancellations made more than 7 days prior to the event may transfer their deposit to a new date, subject to performer availability.

• Cancellations made within 7 days of the event may be rescheduled to a new date, subject to availability, with a $50 rescheduling fee to help compensate the performer for holding the original booking.

• Deposits may only be transferred once and must be used within 12 months of the original event date.

• Bookings made within 7 days of the event date are subject to a $25 Rush Costume Fee. This fee helps cover the additional time and resources required to prepare costumes, accessories, and event materials on short notice.

We understand that unexpected circumstances can arise and will always do our best to work with you to find a suitable alternative date whenever possible.